When making an order you must leave your email address and a contact telephone number where we can contact you during our normal office hours.
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1. Contact details
1.1 You can contact us on the following:
Email: sales@anitabronze.com
Telephone: (662) 712-0256
Telephone: (669) 482-3008
Post:
Anita Bronze
4824-26 Rama 4 Rd, Prakanong ,
Klongtoey BKK, Thailand 10110
2. Delivery
2.1 When you place your order and payment has been processed, we will check that the item in question is in stock and will email to confirm that your goods will be despatched.
2.2 Please note that your order is not completed until we send an email to confirm despatch.
2.3 You should ensure you have supplied all correct contact details. If your details are later found to be incorrect or are changed, you should contact us as soon as possible after the mistake has been discovered or change implemented. We will not be responsible for deliveries made in reliance of incorrect details supplied by you.
2.4 If you require individual items to be delivered at separate times or to different destinations, each will incur a separate packaging and postage charge to the destination in question. We recommend that you call or email us with your order so that we may ensure that the items in your order are despatched to the correct destination.
3. Delivery times
3.1 A delivery of your order will be made within the following approximate time frames from despatch: 4-5 weeks after we received your order confirmation.
4. What if your required item is not available?
4.1 We recommend that you email us with your interest in purchasing the item. Once the item(s) arrive or are due to arrive we will then notify you of its availability. When contacting us, please provide us with the product number, name and colour or other distinctive quality.
4.3 There might be an opportunity to pay in advance for such goods in order to secure your item(s)
7. Problems with your delivery
7.1 If your goods are incorrect, lost, delayed or damaged in transit, please contact Tel (669) 482-3008
7.2 The above options are subject to receipt by us of the damaged item(s) in question and our reasonable satisfaction of the cause of damage or confirmation of non-delivery by the carrier.
7.3 Alternatively, a credit note can be issued to the value of the item returned (together with the delivery and return cost) which can be credited to your next order. Again, this is subject to the item(s) in question being returned to us.
7.4 The option of receiving a replacement item(s) or credit note does not affect your statutory rights.
7.5 Only items that have not been used, spoiled, marked, damaged or altered in any way will be returned.
